Why are service provider recommendations a thing of the past and how is technology taking over?

Postay

Oct 14, 2024

Before apps for finding service providers became available, recommendations from friends, family, or neighbors were the most reliable way to reach a quality contractor. Such recommendations were often the result of years of trust and experience with certain service providers. However, today, recommendations are becoming a thing of the past. Changes in lifestyle, the need for greater transparency and accessibility have led to more users turning to technology and apps.

Why are recommendations becoming less common?

Fast-paced lifestyle: People today increasingly seek quick, simple, and reliable solutions. There is no time to call several friends or acquaintances to get a recommendation for a service provider, who is often not available when most needed.
Setting unrealistic expectations: Recommendations often raise users' expectations, which creates a problem for both service providers and clients. Users who receive a recommendation expect a perfect result, and service providers face the pressure to deliver top-notch service at a lower price to meet those expectations.
High prices: Recommended service providers often charge more because of the reputation they have gained, which becomes too costly for many. In addition, service providers often do not want users to recommend them because it can lead to constant price negotiations, causing them stress and unnecessary complexity in their business operations.

How do applications download?

Technology and applications like Postay are changing the way people get access to quality service providers.

Transparency and reviews: Recommendations from friends have been replaced by transparent reviews from users who have used the services. These ratings and comments help users make an informed decision without the need for personal recommendations.
Quick availability: Applications allow users to find available service providers within minutes, rather than waiting for a recommendation and then trying to contact service providers who are often busy.
Wider choice: Recommendations often come with a limited number of service providers, while applications offer a wide network of professionals from various services, allowing users to choose the one that best suits their needs.

Advantages for service providers

Service providers also benefit from applications, as they can avoid the stress related to recommendations that often come with inflated expectations. Instead, they can choose projects they want to invest their time and effort in, without constant price negotiations. Applications give them greater control over their business and simpler project management.

Conclusion

Although recommendations will never completely disappear, applications for finding service providers are becoming increasingly dominant. These platforms offer a simpler, faster, and more transparent solution for both parties – for clients and for service providers. The world is changing, and so is the way we find the services we need.